Support
How can we help?
Email support@getwellapp.org. A real person reads every message.
Signing in to the app
Open Well, choose Sign in, and enter the email you used at checkout. We’ll email you a six-digit code. It works for an hour. No code? Check your spam folder, wait a minute, and ask for a new one.
Your free week
Your trial is free for 7 days. We email you a reminder on day 5. On day 7, your $39.99/year subscription begins unless you’ve cancelled. There’s one free week per email.
Cancel
Sign in at getwellapp.org/account with your email and choose Manage or cancel. Cancel during your free week and you won’t be charged. Cancel later and you keep Well until the end of the year you paid for. Subscribed in the iPhone app? Cancel in Settings → your name → Subscriptions. You can also email us and we’ll cancel it for you.
Delete your account
In the app, open Account and choose Delete account, or sign in at getwellapp.org/account. A web membership is cancelled right away; an App Store subscription must be cancelled in Settings. What we keep and why: privacy policy.
Billing questions
Payments are processed by Stripe. For a charge you don’t recognize, a refund, or anything else, email us and include the email you used. Within 14 days of a web charge, we refund it in full, no reason needed (refund terms).